Help & FAQ

We’re here to help. Get in touch and we’ll get back to you as soon as we can.

1. What is Payer?

Payer is one-stop payments platform that allows you to pay your bills online 24/7 and purchase airtime recharge/top-up, etc.
Our aim is to create a payment and commerce ecosystem, where customers can manage, pay and track all their finance needs in one platform.

2. How long does it take to recharge my mobile?

The recharge process is instant and you should be receiving the top-up within minutes. If, for any reason, you do not receive the top-up after a successful payment, please contact us.

3. What is Payer Cash?

Payer Cash is a digital wallet where you can deposit money and use it to pay for products and services offered by Payer.

4. How can I deposit money to Payer Cash?

You can transfer money to our bank account and go to Deposit option in the application. The app provides instructions for Deposit. The funds will be automatically transferred to Payer Cash after verification.

5. How long does it take to deposit money to Payer Cash?

Funds should be added to your Payer Cash instantly after you complete the Deposit process. If, for any reason, the funds does not get deposited to your account, please contact us for more information.

6. What If my funds are not added to Payer Cash after transfer?

If, for any reason, the funds does not get deposited to your account, please contact us for more information. We will manually verify the transaction and add Payer Cash to your account.

Urgent matter?

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