How can we help?

Yes. Payer is licensed by the Maldives Monetary Authority as a Payment Service Provider under the National Payment System Act, granted in 2022.

That licence sets the standards we operate to: how we safeguard your money, verify customers, and handle your data.

We safeguard the money we receive from our customers.

Safeguarding means we keep your money in a separate bank account, held by us on your behalf. It is never mixed with the company's own funds.

This protects you because, if Payer were to become insolvent, the money in those accounts would be returned to customers.

Payer is an all-in-one app that lets you pay bills, recharge, and make in-store and online payments.

Once you install Payer and register an account, we create a Wallet for you. You can transfer money into your Wallet by bank transfer, then use it to pay for products and services on Payer.

No. We do not have any hidden fees or charges for our customers.

Money is added to your Wallet immediately after you transfer and claim the amount. This happens automatically.

Some deposits are processed manually. During a manual deposit session, you send us the receipt through the app and the amount is added within about 3 minutes of verification.

You can pay Dhiraagu, Ooredoo and Medianet bills, both mobile and internet, and buy add-ons and upgrade packages.

You can also buy Reload and Raastas, and cash in to Dhiraagu Pay wallets.

If your deposit keeps failing or your receipt keeps getting rejected, use the "Contact Us" option in the "Settings" screen of the app.

Attach your receipt to the form and send it to us, and we'll review it manually.

All bills are processed instantly, except Ooredoo bills, which can take up to 30 minutes.

Contact us and we'll lock your account straight away.

If you've enabled a passcode or biometric ID, your app stays locked to you in the meantime.